Feature
Customers always know what is happening
Message customers straight from the ticket — updates, questions, and approvals, without the phone tag.
Updates from the ticket itself
Send the customer an update straight from the repair they are asking about. The message stays attached to the ticket, so the next person who picks it up has the full context.
Fewer "is it ready yet?" calls
When customers can see progress and approve work without phoning in, your counter staff spend less time on status calls and more time on repairs.
Approvals on the record
Ask the customer to approve extra work and keep that approval on the ticket, so there is never a dispute about what was agreed.
Frequently asked questions
Do customer messages stay attached to the repair?
Yes. Messages live on the ticket, so anyone on the team can see the full conversation and context for that repair.
Can customers approve extra work?
Yes. You can request approval for additional work and keep that approval on the ticket as a record.
Run your repair shop from one dashboard
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